Privacy policy

Last updated: July 2026

British Sheds runs this store and website, along with all related content, features, tools, and services, to give you, our customer, a well-organized shopping experience (the "Services"). Our store is built on Shopify's platform, which helps us deliver these Services to you. This Privacy Policy explains how we collect, use, and share your personal information whenever you visit, use, or buy something through our Services, or reach out to us directly. If anything in our Terms of Service conflicts with this Privacy Policy, this Privacy Policy takes priority when it comes to how we handle your personal data.

Please take a moment to read through this policy. By using our Services, you're confirming that you understand how we collect, use, and disclose your information as described below.

Personal Information We Collect

"Personal information" refers to any information that identifies you, or could reasonably be linked back to you. It doesn't include information that's anonymous or has been de-identified so it can no longer be traced to you. Depending on how you use our Services and where you're located, we may collect information such as:

  • Contact details: your name, billing and shipping addresses, phone number, and email
  • Payment information: card details, transaction records, and payment confirmations
  • Account details: username, password, saved preferences and settings
  • Order activity: items viewed, added to cart or wishlist, purchased, returned, or cancelled
  • Your messages to us: anything shared when you contact our support team
  • Device data: browser type, IP address, and other technical identifiers
  • Usage data: how you browse and interact with our site

Where This Information Comes From

We gather personal information through a few different channels:

  • Directly from you, when you create an account, browse our site, or contact us
  • Automatically, through cookies and similar technology as you use our website
  • From service providers, partners we rely on for things like payments or hosting
  • From other third parties or partners we work with

How We Use Your Information

We put your information to use in the following ways:

  • Running and improving the Services: fulfilling your order, processing payment, managing your account, arranging shipping, handling returns, and tailoring your shopping experience
  • Marketing: sending promotional emails or messages, and showing relevant ads based on your activity, where permitted
  • Keeping things secure: verifying your account, preventing fraud, and protecting our platform. You're responsible for keeping your login details private
  • Supporting you: responding to questions and providing customer service
  • Meeting legal obligations: complying with the law, responding to valid legal requests, and enforcing our policies

When We Share Your Information

We may share your data with third parties in specific situations, including:

  • Shopify and other vendors who help run parts of our business, such as payments, hosting, analytics, fulfilment, and customer support
  • Marketing partners who help us advertise to you, in line with their own privacy practices. You may have the right to opt out of this kind of targeted advertising depending on where you live
  • Situations where you've asked us to share your data, such as with a delivery courier
  • Our affiliated companies, if applicable
  • As part of a business transaction such as a merger, to meet legal obligations, or to protect our rights and the rights of our customers

Our Relationship with Shopify

Our store runs on Shopify, which processes data about how you use our Services in order to support and improve them. Anything you submit through our site may be shared with Shopify and other parties, some of whom may be based outside your country. Shopify also uses aggregated data across its merchant network to power certain platform-wide features. In these cases, Shopify is responsible for that portion of data processing. You can read more in Shopify's Consumer Privacy Policy (shopify.com/legal/privacy/app-users) or manage your rights via the Shopify Privacy Portal (privacy.shopify.com/en).

Links to Other Websites

Our site may link out to third-party websites. We're not responsible for their privacy or security practices, so we'd recommend reviewing their policies separately before sharing any information with them. A link from our site doesn't mean we endorse the destination.

Children's Privacy

Our Services aren't intended for children, and we don't knowingly collect personal information from anyone under the age of legal majority in their jurisdiction. If you're a parent or guardian and believe your child has shared information with us, please contact us so we can remove it.

Keeping Your Data Safe

No system is completely secure, and we can't promise perfect protection for information sent to us, particularly over unsecured channels. We keep your information only as long as we need it: to maintain your account, deliver our Services, meet legal requirements, or resolve disputes.

Your Rights

Depending on where you live, you may be entitled to:

  • Access the personal information we hold about you
  • Delete that information
  • Correct inaccurate details
  • Request a copy of your data, or have it transferred elsewhere
  • Manage marketing preferences, including unsubscribing from promotional emails at any time (you may still receive order-related emails)

If you're based in the UK or EEA, you may also have the right to:

  • Object to or restrict certain types of processing
  • Withdraw consent at any time, without affecting anything processed before that withdrawal

To exercise any of these rights, contact us using the details below. For rights specifically tied to Shopify's own data processing, visit privacy.shopify.com/en. We won't discriminate against you for exercising your rights, though we may need to verify your identity first.

Complaints

If you're unhappy with how we've handled your data, please get in touch using the contact details below. Depending on your location, you may also have the right to file a complaint with your local data protection authority. EEA residents can find a list of authorities at edpb.europa.eu.

International Data Transfers

Your information may be processed or stored outside your home country. Where we transfer data out of the EEA or UK, we rely on recognised legal safeguards such as the European Commission's Standard Contractual Clauses, unless the destination country is already considered to offer an adequate level of protection.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Any updates will be posted here with a revised "Last updated" date.

Customer Support

For any questions, you can reach us at:

Address: Boženy Němcové, 466 04 Jablonec nad Nisou, Czech Republic

Email: support@britishsheds.co.uk

Our support team is here to answer your questions and provide help whenever you need it.